Category Archives: Announcements

Restricting product visibility to members or wholesale customers

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vip-customerNew feature… and free for every store!

So your business has been growing and you want to expand into the wholesale area or maybe you’re creating customised products for specific groups of customers. How on earth do you deal with that in your Spiffy Store?

We’ve found that a lot of small businesses are running into that exact problem, so we decided to do something about it.

The concept is pretty simple. When you enable customer accounts for your store, you can add ‘tags’ to all of your customer accounts to help you group and categorise them. For example, maybe some of your customers have a VIP status, so you could add a ‘vip’ tag to each of these accounts.

Now suppose you want to offer only these customers a special package deal. You can create this special product exactly like every other product, but then you add the ‘vip’ tag to the product in the Customer Visibility section.

Once that’s done, only customers who are logged in to their accounts and have the ‘vip’ tag will be able to see and buy that product. It won’t be visible to any other customers or guest users. Nor will it be visible to the search engines or product data feeds.

It’s a VIP product, so only VIP customers get to buy it!

And that’s it. Now imagine how you can extend this idea to support lots of different groups of customers and you can see how powerful this feature is.

For this feature to even show up you’ll need to do the following;

Finally, remember that this is a free feature and is included on every Spiffy Store plan.

A Major Spiffy Stores Toolbox Update

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spiffy-presentsWe decided all our Spiffy Store owners deserve an early Christmas present, so we’ve rolled out a rather fab update to the Toolbox a little earlier than we’d previously planned.

We’ve been working on this for some time, but as it’s mostly an upgrade to our infrastructure code behind the Toolbox, we don’t think you’ll notice much of a change. However, the huge benefits for everyone are clear to see. We’ve positioned our code so that it’s far easier to upgrade and to extend, so you’ll see a more consistent interface, and we’ll be able to deliver new features at a faster rate.

So, it’s pretty much “Good news everyone!”

Along the way, we also decided to improve a few of the Toolbox features and we hope you’ll find these enhancements useful.

  • We’ve added custom filters to the products and inventory listings and they work just like the customer filters. You can view your products and variations using a wide range of filters to select only the items you want to see. No more hunting and searching for that elusive product. The information you need is now only a few clicks away. This is really going to help our larger store owners manage their inventories.
  • You can now add custom SEO page titles and descriptions to override the system generated versions for all products, pages, articles and collections. If you want to tweak your site settings to make sure the right descriptions are picked up by the search engines, then you’ll want to use this feature.
  • The Menu Items are now using some new code to help you build your multi-level menus using drag and drop. The new code shows a highlighted placeholder to help you position the menu item exactly where you want it.
  • The Shipping rate calculators have always taken into account weekends when providing an estimate of when a parcel will be delivered. We’ve decided to take this a step further by also taking into account public holidays, so that your customers will receive an even more accurate idea of when a parcel will be delivered.
  • Keyboard shortcuts are available for most Toolbox operations. This will be a boon if you need to do some mundane data entry. The help popup is available from the link next to the store preview link in the Toolbox menu.

You’ll be seeing a lot more in the new year, but for now, please enjoy these updates!

Updates to email notifications

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gmailThis is just a quick update regarding the email notifications that are sent out from your store.

Until now, all notifications sent out from your store were sent from our “noreply@spiffyserver.com” address.

We have now updated the notifications so they are sent from the Store Email Address that you set in the Preferences -> General Settings section of your store’s Toolbox.

Unfortunately, this can’t be the case for emails sent from domains that don’t belong to your store (for example gmail or hotmail).  If you’re using another email provider and want to use that address, you’ll need to set up an email forward from an email address that belongs to your store to your other email account.

You can the update your Store Email Address to the one on your domain, and all future emails will come from an email address that belongs to your store, and is less confusing for your customers.

Affected email notifications include the following…

  • Order confirmation emails sent to your customers
  • Shipping confirmation emails sent to your customers
  • Shipping update emails sent to your customers
  • Auto-responses sent from the contact us page of your store

Other emails sent out, such as order confirmation emails will still be sent from our “noreply@spiffyserver.com” address.

 

 

Making Fuzzy Searching Even Better

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Search-Magnifying-Glass

Here’s a little ecommerce trick that everyone seems to forget about.

Make sure that your customers can find the product they want, when they do a search using your store’s built-in search function!

At Spiffy Stores we try to strive for excellence in the way we design and build our software. This sometimes means going back to look at existing functions to see if we can improve them in some way.

This is part of our philosophy and it’s a way of setting us apart from the general way of the Internet where lots of colour and movement appear to be more important than providing something with real substance.

Continue reading →

Australia Post outage this weekend

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australia_post_outageAs part of a planned outage to upgrade their services, the Australia Post website (auspost.com.au) will be unavailable for approximately 26 hours from 10pm AEDT on Friday 17 October until midnight AEDT on Saturday 18 October 2014.

This outage affects many Australia Post tools including the Australia Post Postage Calculator built into Spiffy Stores.

To minimise disruption, please plan ahead accordingly. Then check the Australia Post website for updates as the timeframe for the outage may change.

Please do not contact the Australia Post help desk during the outage as they’ll restore the service as quickly as possible. Similarly, there is nothing Spiffy Stores Support can do to remedy the situation other than to provide the instructions that we have provided below…

How to plan for this outage

You will need to make sure that you have backup shipping rates during the outage. Australia Post calculations will not be available during the outage, so your customers may not be able to order at all.

  1. Firstly, you will need to check whether you are affected. Go to the “Preferences -> Shipping & handling” section of your store’s Toolbox.  If you are using Australia Post, it will display there (see image below).
    australia_post_outage_2
    If you’re not using the Australia Post Shipping Carrier, then you don’t need to worry about the outage.

  2. If you are only using the Australia Post Shipping Agent then you will need to make sure you have set a “Default fee” for the shipping rate.  To do this, you click on the shipping rate and edit it.  Under “Default action”, choose “Use the default fee” and enter your default fee.  See example below.australia_post_outage_3
  3. Once you have done this, save your changes.  You will also need to make sure that you do this for any other countries that use the Australia Post shipping carrier.


ADDED @ 2:30pm…

We’ve had a few questions about what price you should set for the default fee.  As there’s no substitute for the actual shipping rate, the only think I can suggest is that you have a look at some of your orders and calculate the average shipping cost.

For example;

# of orders Shipping cost Total shipping cost
22 $8.25 $181.50
35 $13.40 $469.00
9 $16.70 $150.30
Total = 66 orders   Total = $800.80

Average shipping cost = $800.80 ÷ 66
which comes to $12.13

You may think that averaging out your shipping is a bad approach, but if the alternative is that you miss out on some orders during the outage, it seems to be the lesser of two evils. Australia Post calculations will not be available during the outage, so your customers may not be able to order at all.

 

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Spiffy Stores are safe from Heartbleed Bug

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heartbleed-bugWe just wanted to let everyone know that you can rest assured that Spiffy Stores has not been affected by the Heartbleed Bug. The hype surrounding it however is getting everyone worried!

You don’t need to change your password for your Spiffy Store login, or for your email.

We do however advise you to change your passwords for the following… Facebook, Pinterest, Instagram, Tumblr, Google (Everything Google including Gmail and Google Apps), Dropbox, and Yahoo mail.

While it’s great to see an important security issue like this get public awareness, the messages on it have become incredibly confusing and hype filled – from news anchors calling it “the end of the Internet” to worrisome alerts like “change all your passwords NOW!”.

Heartbleed is a software defect in widely used security software which enables an attacker to retrieve “leaked” information they should’t be able to access from a remote server. It is not a virus, but rather a method cyber criminals could use to get access to information by trying to read server data that should be secure.

It is certainly true that this vulnerability is serious, but to be clear this attack can not be used against just any system on the Internet. This is not a disaster affecting every system, just the ones running specific software. It is widespread, but not absolute. Estimates state hundreds of thousands of services being exposed, but it is not every single service on the planet.

Getting to know your customers

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getting-to-Know-Your-CustomersWe love adding new stuff to Spiffy Stores, and we’re pleased to announce that we’ve just finished putting the final polish on a brand new feature.

When you manage your online store, there’s obviously lots to think about in terms of products, inventory, prices and shipping. But until now, there’s been an important part missing from this equation – your customers!

As ever, we’re anxious to make sure we’re providing you with the very best tools and support to help you run your ecommerce venture successfully and to make lots of money, so we’ve done something about this. From today, you’ll see a new tab in your Spiffy Stores Toolbox, right next to your ‘orders’, called ‘customers’.

Click on this and you’ll be taken to an overview list of all your customers and you’ll see options to sort and filter your customer list, so that you can easily see who’s ordered what, how much they’ve spent and where they are located. Add to this our fantastic new custom search filters that let you create and save your own searches, and you’ll soon see these as an indispensable part of your marketing armoury.

There’s much more detail about this new feature in our Knowledge Base at https://www.spiffystores.com.au/kb/Information_about_your_customers  so we recommend you have a quick look at the documentation to see how this can help you better understand your customers.

But wait, there’s more! This is just phase 1 in our rollout of our new customer-related features. Be on the lookout for some exciting new additions to your Spiffy Store in the coming months.

Vintage: a fully responsive theme from Spiffy Stores

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We’re proud and delighted to announce we’ve given birth to a new theme for Spiffy Stores. And it’s a cracker!

Vintage-theme-devicesVintage, our most flexible theme yet, is a fully responsive design. The layout will automatically adapt to the screen size it’s viewed on, whether that’s a smart phone, a tablet or a laptop. In fact, it will always look its best on any screen width from 320 pixels to over 2500.

The Vintage theme gives you 6 elegant styles to choose from: Cupcakes, Fresh Linen, Natural, Vintage Velvet, Mellow Yellow, plus a bonus “Not So Vintage” style.  You can re-colour each of these styles to get it looking exactly how you want too!

And we’ve included a bucket load of customisable features such as…

  • 4 levels of drop-down menus so you can make really specific product categories
  • Cool 5-image homepage slideshow, with 3 different transitions, captions and links, so you can tailor each one to a different message
  • 24 funky heading typefaces and unlimited colour schemes so you can style it just the way you like it
  • Customisable product pages with custom product fields, dynamic image zoom and related product up-sells
  • Display featured collections on your home page with support for collection images (new feature!).
  • Featured collection pages with support for collection images (new feature!) so you can show off your different product categories on one page.
  • Social media integration to grow your audience on your Facebook, Google +, Twitter, Pinterest, Instagram, Flickr, YouTube and LinkedIn pages
  • Newsletter integration with MailChimp, Campaign Monitor or Mad Mimi so you can sign up visitors to your email list through our simple form.
  • Built-in icons for payment methods like PayPal, Visa, MasterCard, AMEX, and Bank Deposit.
  • Matching checkout styles with your logo and colours.

Sound good? Why not take a look around this baby in the Vintage theme demo store we’re building. While you’re there, try clicking and dragging the bottom right corner of your browser window in and out. You’ll see the seamless and dynamic resize in action!

If you want to apply the Vintage theme to your store, just navigate to the “Design & Assets > Theme gallery” section of your Toolbox and update your templates with one click. Don’t forget to save your current theme by downloading it first so you can restore it later if you’d prefer to use it instead.

Instructions on how to make changes to the Vintage theme to get it to suit you perfectly, along with previews of the different built-in styles and fonts can be found in the Vintage theme guide in our Knowledge Base.

4 new payment gateways supported by Spiffy Stores

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ecommerce payment gatewayDon’t say we don’t spoil you!

We’ve connected up 4 extra payment gateways to give you even more choices for processing credit card payments.

You can now add the following gateways to your online store. Yay!

Pin Payments – Australia’s first all-in-one online payment system. You don’t even need a merchant account to make use of their solution. You’re up and running right away.

Merchant Warrior – An Australian–based payment gateway that caters for all sizes of business from SME to the big end of town.

SwipeHQ Checkout – New Zealand-based SwipeHQ payment gateway also allows you to send invoices with credit card payment links, create ‘buy now’ buttons and run MOTO transactions.

… and already supported, but now available in Australia…

Braintree – An all-in-one platform from the US that provides a merchant account, payment gateway, recurring billing and credit card storage in the one spot.

You can select these providers, and many others, in your store Toolbox, under “Preferences > Checkout & Payment”.

More information about payment gateways compatible with Spiffy Stores can be found in our knowledge base.

Need a customised plan for your online store?

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custom-add-onsHow many times have you looked at an e-commerce service like Spiffy Stores, and wished the fixed plans on offer really met the needs of your particular online business?

For example, you might be just starting out, so you want the Basic plan, but you have more than the maximum number of products that the plan allows. You don’t yet need the larger volumes of the next plan up until you really get going, so what do you do?

We often get questions like this from new start-ups, wanting a customised Spiffy Store plan to meet their specific requirements. Up until now, we had just the three standard plans to choose from (Basic, Business and Enterprise), so we decided to do something about it!

From today, all our Spiffy Stores e-commerce plans can be customised to add-on extra functions or resources to meet your needs. Yay!

We’re kicking off with two new add-ons – one that will add an extra 100 or 1,000 SKUs to your existing plan limit, and another for an additional 5 email addresses. Each add-on can be purchased multiple times, so you can choose exactly how many products or email accounts you want to support.

Add-ons can be purchased at any time for a small extra monthly fee, and cancelled at any time too, so you can keep your monthly costs at a minimum and grow when you need to. They can be added and removed in the “Accounts -> Add-ons” section of your store’s Toolbox.

Say no to old-fashioned fixed price plans and save money! Our new add-ons are the ideal way for you to customise your plan for your super Spiffy online store.

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