How do I log in to my store?
You can log in to your store using the login link at the top of this page.
I've lost my store password. How do I reset it?
To reset your password, click the "Login" link at the top of this page, then click the "Lost your password?" link.
How do I add a logo to the top of my store's front page?
You can upload your own logo in the "theme editor" section of your store's admin (it's in the "Design & Assets" Section). All Spiffy Stores themes allow you to upload your own logo for use in your store.
Google's Search Console needs me to verify that I am the site owner, can you explain how to do this?
To verify your site with Google's Search Console, log in to Search Console and follow the instrutions below...
- Click "Add Property", and choose "URL Prefix" for the property type
- Enter your full domain including the https://www part so it will look like this -> https://www.yourdomain.com.au
- Choose the "HTML TAG" verification method, and copy the meta tag that Google provides you with.
- Log in to your Spiffy Stores admin area, and go to the "Theme editor" section.
- In the theme editor, click on the "Theme.liquid" file to edit it.
- Paste the meta tag that Google provided you with immediately after the
<head>tag, and then click the save button.
- Back in Google's webmaster tools, click the "Verify" button, and your site should verify properly.
How do I edit my menus?
You edit your menus in the "Store menus" section of your store's admin. Menu items can be added, deleted, and re-ordered however you want. You can also set up multi-level menus and drop down menus if your theme supports them. For more information, visit our knowledge base.
How do I use my domain name with Spiffy Stores?
To use your domain name, you just need to re-delegate your domain name to our nameservers. This can be done in the domain administration area of the company you registered your domain name with. You then add your domain name in the "DNS & Domains" section of your store's admin.
The nameservers for Spiffy Stores are as follows;
More information is in our knowledge base.
Contact us for help
To contact us, please give us a call on 1300 727 334, or complete our contact us form below.
Our phone support hours in Australia are 9am to 3pm AEST, Monday to Friday.
You can also reach us by email at email@example.com
Note: Our support hours are limited during the current COVID-19 crisis due to staff shortages combined with a dramatic increase in support requests. Please bear this in mind before calling or emailing. Often the information you're looking for can be found in our knowledge base.
Our phone support is currently closed, and will re-open on the 4th of January 2021.
Like you, it's important that our team power down for some rest and relaxation after a very busy year. Email support is available over the holidays, and we will respond to support requests as soon as we can. Assistance with design and functionality customisations will be available when we return in 2021.
Often the information you're looking for can be found in our knowledge base.