Expected Impact: 3-7 hours outage duration
Date: Wednesday 16th October 2019
Time: 11:00pm – 7:00am (Sydney time)
Dear Store Owners,
This is just a heads up that we’ll be re-locating our servers to an awesome new data centre this week. Our current data centre is in need of major upgrades, and rather than put everyone through that, we’ll be relocating all of our services.
The new site has more redundancy, connectivity and security than the current facility and has been built to Tier 3 standards providing more connectivity options with carriers, IT Service Providers, Cloud Providers and many more.
This move has been several months in the planning, and will result in massive improvements to our speeds and connectivity.
The move will result in all Spiffy Stores services being offline for the duration of the outage. Should there be any issues, we will provide any updates on Facebook.
Will my billing change?
Absolutely not, there will be no change to any of our pricing. We will simply be providing you with better facilities for no extra charge.
Will I need to update anything in my store?
No, you won’t. We have been busy working out and planning this to ensure that there will be minimal ongoing impact to stores.
Do I need to do anything?
No, you don’t. The relocation team will manage the entire process during the night, and we should all hopefully wake up on Thursday with everything back to normal.
Will there be any “Temporarily offline” nice message page when someone visits my store?
No there won’t sorry. All Spiffy Stores services will be offline for the duration of the outage. All servers are being physically relocated by our service provider. This means we cannot manage redirects or show friendly messages. It is an outage that is required to ensure there aren’t future unplanned outages, and we can provide you with better facilities for no extra charge.
If you are concerned that your customers will be affected, you may want to alert them ahead of time as we have done.
If you have any questions about the move, please email us at firstname.lastname@example.org or call us on 1300 727 334.