Difference between revisions of "Cancelling an Order"
From Spiffy Stores Knowledge Base
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Once an order has been paid, you need to contact us to request that an order be cancelled. Your request needs to come from one of the email addresses associated with your store. | Once an order has been paid, you need to contact us to request that an order be cancelled. Your request needs to come from one of the email addresses associated with your store. | ||
| − | If you have cancelled or refunded an order, we're more than happy to provide you with a credit for the transaction fee if it is more than $1.00 AUD. | + | If you have cancelled or refunded an order, we're more than happy to provide you with a credit for the transaction fee if it is more than $1.00 AUD. We can also mark the order as refunded for you. |
To request this, please email us at [mailto:support@spiffystores.com.au support@spiffystores.com.au] providing us with the following information; | To request this, please email us at [mailto:support@spiffystores.com.au support@spiffystores.com.au] providing us with the following information; | ||
| − | + | # Your store name<br> | |
| − | + | # The order number<br> | |
| − | + | # The amount of the order<br> | |
| − | + | # The reason for the cancellation. One of the following; | |
| − | + | ## Customer changed mind | |
| + | ## Goods defective/unsuitable | ||
| + | ## Fraudulent order | ||
| + | ## Other<br> | ||
| + | # Whether or not we should re-stock the store's inventory with the items from the order. | ||
After we have received this information, we will issue a credit to your store account. This credit will be applied to your next invoice. | After we have received this information, we will issue a credit to your store account. This credit will be applied to your next invoice. | ||
Revision as of 12:13, 2 November 2016
You can cancel an unpaid order by selecting the "Cancel this order" under "Edit order status" when you are viewing the order. Cancelled and unpaid orders do not attract any transaction fees.
Once an order has been paid, you need to contact us to request that an order be cancelled. Your request needs to come from one of the email addresses associated with your store.
If you have cancelled or refunded an order, we're more than happy to provide you with a credit for the transaction fee if it is more than $1.00 AUD. We can also mark the order as refunded for you.
To request this, please email us at support@spiffystores.com.au providing us with the following information;
- Your store name
- The order number
- The amount of the order
- The reason for the cancellation. One of the following;
- Customer changed mind
- Goods defective/unsuitable
- Fraudulent order
- Other
- Whether or not we should re-stock the store's inventory with the items from the order.
After we have received this information, we will issue a credit to your store account. This credit will be applied to your next invoice.