Difference between revisions of "Cancelling an Order"
From Spiffy Stores Knowledge Base
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Once an order has been paid, you need to contact us to request that an order be cancelled. You request needs to come from one of the email addresses associated with your store. | Once an order has been paid, you need to contact us to request that an order be cancelled. You request needs to come from one of the email addresses associated with your store. | ||
| − | If you have cancelled or refunded an order, we're more than happy to refund your transaction fee. To do this, please email us at support@spiffystores.com.au providing us with the following information; | + | If you have cancelled or refunded an order, we're more than happy to refund your transaction fee. To do this, please email us at <a href="mailto:support@spiffystores.com.au">support@spiffystores.com.au</a> providing us with the following information; |
1. Your store name | 1. Your store name | ||
Revision as of 10:04, 20 August 2014
You can cancel an unpaid order by selecting the "Cancel this order" under "Edit order status" when you are viewing the order. Cancelled and unpaid orders do not attract any transaction fees.
Once an order has been paid, you need to contact us to request that an order be cancelled. You request needs to come from one of the email addresses associated with your store.
If you have cancelled or refunded an order, we're more than happy to refund your transaction fee. To do this, please email us at <a href="mailto:support@spiffystores.com.au">support@spiffystores.com.au</a> providing us with the following information;
1. Your store name
2. The order number
3. The amount of the order
After we have received this information, we will issue a credit to your store account. This credit will be applied to your next invoice.