Difference between revisions of "Resolving Transaction Disputes"
From Spiffy Stores Knowledge Base
(Created page with 'When a dispute between an online store owner and consumer arises, it can often be easily resolved.<br>While Spiffy Stores is not a party to these transactions and does not contro…') |
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| − | When a dispute between an online store owner and consumer arises, it can often be easily resolved.<br>While Spiffy Stores is not a party to these transactions and does not control the actions or behavior of merchants or consumers, we can offer some useful suggestions for resolving a dispute. | + | When a dispute between an online store owner and consumer arises, it can often be easily resolved.<br>While Spiffy Stores is not a party to these transactions and does not control the actions or behavior of merchants or consumers, we can offer some useful suggestions for resolving a dispute. |
| − | ''' | + | #''' Talk it over:''' Merchants and consumers can often resolve a dispute by talking to each other. Many problems are the result of a misunderstanding. Email communications can often be misinterpreted. It may be possible to clarify, discuss, and resolve your differences through a phone conversation.<br> |
| − | + | #'''Report fraud:''' If you suspect that you're a victim of fraud (if you received an order for merchandise and never received payment), you can file a complaint. Contact the Internet Crime Complaint Center (IC3) and file a complaint against an individual.<br> | |
| − | + | #'''Report mail fraud:''' If you suspect that you're a victim of mail fraud, file a complaint with your local Post Office or Internet Crime Centre. By taking action against fraud, you help to remove it from the Spiffy Stores community. | |
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Revision as of 08:41, 26 August 2010
When a dispute between an online store owner and consumer arises, it can often be easily resolved.
While Spiffy Stores is not a party to these transactions and does not control the actions or behavior of merchants or consumers, we can offer some useful suggestions for resolving a dispute.
- Talk it over: Merchants and consumers can often resolve a dispute by talking to each other. Many problems are the result of a misunderstanding. Email communications can often be misinterpreted. It may be possible to clarify, discuss, and resolve your differences through a phone conversation.
- Report fraud: If you suspect that you're a victim of fraud (if you received an order for merchandise and never received payment), you can file a complaint. Contact the Internet Crime Complaint Center (IC3) and file a complaint against an individual.
- Report mail fraud: If you suspect that you're a victim of mail fraud, file a complaint with your local Post Office or Internet Crime Centre. By taking action against fraud, you help to remove it from the Spiffy Stores community.