Difference between revisions of "Troubleshooting image upload issues"
From Spiffy Stores Knowledge Base
| Line 10: | Line 10: | ||
===On a PC=== | ===On a PC=== | ||
| + | |||
| + | # Reboot your computer | ||
# Close out of all internet browsers | # Close out of all internet browsers | ||
# Click your computer’s Start Menu | # Click your computer’s Start Menu | ||
| Line 20: | Line 22: | ||
===On a Mac=== | ===On a Mac=== | ||
| + | # Reboot your computer | ||
# Close out of all internet browsers | # Close out of all internet browsers | ||
# Double click on the hard drive icon on your desktop | # Double click on the hard drive icon on your desktop | ||
Revision as of 11:50, 20 May 2014
If you have issues uploading images in your store, it may be because Silverlight is not updated to the proper version or is corrupt. You may run into the following issues:
- Nothing happens when you click the upload button
- You may be able to select an image, but it doesn't upload and has a "please wait..." button.
Follow these steps to resolve the issue:
Contents
Step 1: Uninstall Silverlight
On a PC
- Reboot your computer
- Close out of all internet browsers
- Click your computer’s Start Menu
- Click Control Panel
- Go to Add or Remove Programs
- Scroll to find Microsoft Silverlight
- Click on Microsoft Silverlight and then click Uninstall
On a Mac
- Reboot your computer
- Close out of all internet browsers
- Double click on the hard drive icon on your desktop
- Navigate to your Internet Plug-Ins: /Library/Internet Plug-Ins/
- Drag Silverlight.plugin into your trash bin
- Drag WPFe.plugin into the trash bin if you see it in your Plug-Ins folder
- Empty your trash bin
Step 2: Reinstall Silverlight
- Go to http://www.microsoft.com/getsilverlight
- Click Install to install Silverlight back onto your computer, and follow the instructions there.