Reducing fraud in your online store - Revision history

Shawn at 01:15, 23 August 2019

2019-08-23T01:15:36Z

Shawn at 21:40, 22 August 2019

2019-08-22T21:40:10Z

Shawn: moved Reducing fraud to Reducing fraud in your online store

2010-08-25T22:46:00Z

moved Reducing fraud to Reducing fraud in your online store

Shawn at 21:59, 25 August 2010

2010-08-25T21:59:32Z

Shawn at 21:59, 25 August 2010

2010-08-25T21:59:05Z

Shawn at 21:43, 25 August 2010

2010-08-25T21:43:56Z

Shawn at 21:39, 25 August 2010

2010-08-25T21:39:13Z

Shawn: Created page with 'You often read in the press that consumers are worried about ordering online. In reality, it is often not the consumers who should worry, but the merchants. If you're a consumer,…'

2010-08-25T21:38:46Z

Created page with 'You often read in the press that consumers are worried about ordering online. In reality, it is often not the consumers who should worry, but the merchants. If you're a consumer,…'

New page

You often read in the press that consumers are worried about ordering online. In reality, it is often not the consumers who should worry, but the merchants. If you're a consumer, the chance of your credit card number being intercepted as it travels over the Internet is extremely small. But if you are a merchant, the chance of receiving orders with stolen credit card numbers is significant.

Sites selling things like watches, cameras, and computer hardware are most likely to get fraud orders. But any store can get them. We have seen fraudulent orders for teddy bears.

Spiffy Stores can provide you with warnings when we spot orders that are part of suspicious patterns. No software or other fraud detection tool can catch all potentially fraudulent orders. Ultimately, it is always the merchant's responsibility to check orders before shipping.

[[Warning Signs of Fraud]]
[[Store Warning Messages]]
[[Suspect Orders]]
[[Marking Suspect Orders]]
[[Resolving Transaction Disputes]]

@@ Line 16: / Line 16: @@
 *Whether or not we should re-stock the store's inventory with the items from the order.
-If you suspect that you're a victim of fraud (if you received an order for merchandise and never received payment), you can file a complaint. Contact the Internet Crime Complaint Center (IC3) and file a complaint against an individual.
+There are no fees from us for refunding an order, but there may be fees from your payment provider.
 *[[Warning Signs of Fraud]]

← Older revision		Revision as of 21:40, 22 August 2019
Line 6:		Line 6:

	Spiffy Stores provides you with warnings on your "View order" page when we spot orders that are part of suspicious patterns. No software or other fraud detection tool can catch all potentially fraudulent orders however. Ultimately, it is always the merchant's responsibility to check orders before shipping.		Spiffy Stores provides you with warnings on your "View order" page when we spot orders that are part of suspicious patterns. No software or other fraud detection tool can catch all potentially fraudulent orders however. Ultimately, it is always the merchant's responsibility to check orders before shipping.
		+
		+	We do offer an add-on to your store that can assist with detecting fraud. This is a service provided by MaxMind, a well known fraud detection service. This is available in the ''Accounts > Add-ons'' section of your store's admin.
		+
		+	Should you receive a fraudulent order, we'll happily provide you with a credit for the transaction fee. To request this, please email us at [mailto:support@spiffystores.com.au support@spiffystores.com.au] providing us with the following information;
		+
		+	*Your store name
		+	*The order number
		+	*The amount of the order
		+	*Whether or not we should re-stock the store's inventory with the items from the order.
		+
		+	If you suspect that you're a victim of fraud (if you received an order for merchandise and never received payment), you can file a complaint. Contact the Internet Crime Complaint Center (IC3) and file a complaint against an individual.

	*[[Warning Signs of Fraud]]		*[[Warning Signs of Fraud]]

← Older revision		Revision as of 21:59, 25 August 2010
Line 1:		Line 1:
−	You often read in the news that consumers are worried about the security of their details when ordering online. In reality, it is not the consumers who need to worry, but the online store owners. If you're a consumer, the chance of your credit card number being intercepted as it travels over the Internet is extremely small. But if you are a merchant running your own ecommerce store, the chance of receiving orders with stolen credit card numbers is significant.	+	You often read in the news that consumers are worried about the security of their details when ordering online. In reality, it is not the consumers who need to worry, but the online store owners.
		+
		+	If you're a consumer, the chance of your credit card number being intercepted as it travels over the Internet is extremely small. But if you are a merchant running your own ecommerce store, the chance of receiving orders with stolen credit card numbers is significant.

	Sites selling things like watches, cameras, and computer hardware are most likely to get fraud orders. But any store can get them. We've seen fraudulent orders for teddy bears!		Sites selling things like watches, cameras, and computer hardware are most likely to get fraud orders. But any store can get them. We've seen fraudulent orders for teddy bears!

@@ Line 1: / Line 1: @@
-You often read in the press that consumers are worried about ordering online. In reality, it is often not the consumers who should worry, but the online store owners. If you're a consumer, the chance of your credit card number being intercepted as it travels over the Internet is extremely small. But if you are a merchant, the chance of receiving orders with stolen credit card numbers is significant.
+You often read in the news that consumers are worried about the security of their details when ordering online. In reality, it is not the consumers who need to worry, but the online store owners. If you're a consumer, the chance of your credit card number being intercepted as it travels over the Internet is extremely small. But if you are a merchant running your own ecommerce store, the chance of receiving orders with stolen credit card numbers is significant.
-Sites selling things like watches, cameras, and computer hardware are most likely to get fraud orders. But any store can get them. We have seen fraudulent orders for teddy bears.
+Sites selling things like watches, cameras, and computer hardware are most likely to get fraud orders. But any store can get them. We've seen fraudulent orders for teddy bears!
-Spiffy Stores can provide you with warnings when we spot orders that are part of suspicious patterns. No software or other fraud detection tool can catch all potentially fraudulent orders. Ultimately, it is always the merchant's responsibility to check orders before shipping.
+Spiffy Stores provides you with warnings on your "View order" page when we spot orders that are part of suspicious patterns. No software or other fraud detection tool can catch all potentially fraudulent orders however. Ultimately, it is always the merchant's responsibility to check orders before shipping.
 *[[Warning Signs of Fraud]]
 *[[Store Warning Messages]]
 *[[Suspect Orders]]
 *[[Marking Suspect Orders]]
 *[[Resolving Transaction Disputes]]

← Older revision		Revision as of 21:43, 25 August 2010
Line 1:		Line 1:
−	You often read in the press that consumers are worried about ordering online. In reality, it is often not the consumers who should worry, but the ~~merchants~~. If you're a consumer, the chance of your credit card number being intercepted as it travels over the Internet is extremely small. But if you are a merchant, the chance of receiving orders with stolen credit card numbers is significant.	+	You often read in the press that consumers are worried about ordering online. In reality, it is often not the consumers who should worry, but the online store owners. If you're a consumer, the chance of your credit card number being intercepted as it travels over the Internet is extremely small. But if you are a merchant, the chance of receiving orders with stolen credit card numbers is significant.

	Sites selling things like watches, cameras, and computer hardware are most likely to get fraud orders. But any store can get them. We have seen fraudulent orders for teddy bears.		Sites selling things like watches, cameras, and computer hardware are most likely to get fraud orders. But any store can get them. We have seen fraudulent orders for teddy bears.

← Older revision	Revision as of 22:46, 25 August 2010
(No difference)