I can receive but can't send mail - Revision history

Shawn: /* Mac Mail */

2014-05-20T01:54:49Z

Mac Mail

2014-05-14T05:05:00Z

2014-05-14T01:07:19Z

1. Change your outgoing (SMTP) server to the one provided by your ISP

2014-05-14T01:06:56Z

2014-05-14T01:04:45Z

Microsoft Outlook

2014-05-14T01:03:34Z

Thunderbird

2014-05-14T01:00:12Z

Mac Mail

2014-05-14T00:57:14Z

Microsoft Outlook

2014-05-14T00:51:42Z

2014-05-14T00:51:11Z

@@ Line 56: / Line 56: @@
 # Close the window making sure that you save your changes.
 # Quit Mail and then re-open it.
 <div id="note-box">
 Please Note: We provide online tutorials to help you configure your email software as a courtesy. However, our support staff are unable to provide any support on how to use or configure third-party software on your computer, laptop, tablet or smartphone. We will provide support for any issues relating to the software and services on our servers, but you will need to contact the software manufacturer or visit their relevant online support pages for help with the software that they provide.
 </div>

← Older revision		Revision as of 05:05, 14 May 2014
Line 56:		Line 56:
	# Close the window making sure that you save your changes.		# Close the window making sure that you save your changes.
	# Quit Mail and then re-open it.		# Quit Mail and then re-open it.
		+
		+	<div id="note-box">
		+	Please Note: We provide online tutorials to help you configure your email software as a courtesy. However, our support staff are unable to provide any support on how to use or configure third-party software on your computer, laptop, tablet or smartphone. We will provide support for any issues relating to the software and services on our servers, but you will need to contact the software manufacturer or visit their relevant online support pages for help with the software that they provide.
		+	</div>

@@ Line 4: / Line 4: @@
 This will not affect the way your mail looks or the way your mail is delivered, and when the recipient replies, it will still go to your domain as normal. The only difference is the server the mail is being sent from.
-Your ISP (Telstra or Optus etc.) should have provided you with the address of their outgoing server.  If they haven't, you will need to contact them to find out.
+Your ISP (Telstra, Optus, iinet etc.) should have provided you with the address of their outgoing server.  If they haven't, you will need to contact them to find out.
 or...
 ===2. Update the settings in your email program===

@@ Line 1: / Line 1: @@
 There are 2 options for remedying this...
-===1. Change your outgoing (SMTP) server to the one provided by your ISP.===
+===1. Change your outgoing (SMTP) server to the one provided by your ISP===
 This will not affect the way your mail looks or the way your mail is delivered, and when the recipient replies, it will still go to your domain as normal. The only difference is the server the mail is being sent from.
-Your ISP should have provided you with the address of their outgoing server.  If they haven't, you will need to contact them to find out.
+Your ISP (Telstra or Optus etc.) should have provided you with the address of their outgoing server.  If they haven't, you will need to contact them to find out.
@@ Line 10: / Line 10: @@
-===2. Update the settings in your email program. They are most likely incorrect.===
+===2. Update the settings in your email program===
 The outgoing server settings can be found in the "Advanced" section when editing the properties of an email account.

@@ Line 26: / Line 26: @@
 # Select "Use same settings as my incoming email server"
 # Select the "Advanced" tab
-# Change the port number for your Outgoing Server (SMTP) to 587
+# Change the "Outgoing server (SMTP)" port to 465 and tick the "SSL" box for your outgoing server.
 # Click "Ok", then "Next" and then "Finish".
 # Quit Outlook and then re-open it.

@@ Line 36: / Line 36: @@
 # Click on Outgoing Server (SMTP) at the bottom of the list on the left side of the window.
 # Back in the middle of the window, select the appropriate outgoing server and click the "Edit" button.
-# Change the Port number to 587.
+# Change the Port number to 465.
 # Make sure "Authentication method" is set to "Normal password" and the "User Name" field has your full email address.
 # Click OK to close the SMTP edit window and again on the Account Settings window.
 # Quit Thunderbird and then re-open it.
 # Try sending a message.  Thunderbird may ask you to enter your password.  If you enter the correct password, your message should send fine.
 ====Mac Mail====

@@ Line 49: / Line 49: @@
 # Click the drop down arrow and select "Edit SMTP Server List..."
 # Click the Advanced button in the middle of the window and make sure Authentication is set to "Password."
-# Make sure you have entered your full email address and it's password.
+# Ensure that you have selected "Use default ports".
-# Ensure that you have selected "Use custom port", and enter 587.
+# Ensure that "Use Secure Sockets Layer (SSL)" is ticked.
-# Ensure that "Use Secure Sockets Layer (SSL)" is un-ticked.
+# Make sure you have entered your full email address.
 # Click OK to close the edit window.
 # Enter your password for your INCOMING SERVER again (important!!!).
 # Close the window making sure that you save your changes.
 # Quit Mail and then re-open it.

@@ Line 20: / Line 20: @@
 # Select "View or change existing e-mail accounts" then Click "Next"
 # Select your Email account then Click "Change"
 # Click "More settings"
 # Select "Outgoing Server" tab
@@ Line 28: / Line 29: @@
 # Click "Ok", then "Next" and then "Finish".
 # Quit Outlook and then re-open it.
-# You will need to open any messages stuck in your Outbox, and try sending them again.
+# You will need to open any messages stuck in your Outbox, and try to send them again.
 ====Thunderbird====