Frequently asked questions - Revision history

Admin at 12:51, 28 July 2025

2025-07-28T12:51:33Z

Show changes

Admin: /* How does Spiffy Stores' pricing work? */

2025-07-28T12:47:18Z

How does Spiffy Stores' pricing work?

Admin: /* How do I update my account information? */

2025-07-28T12:46:49Z

How do I update my account information?

Admin: /* How can I pay? */

2025-07-28T12:46:29Z

How can I pay?

Admin: /* How much does Spiffy Stores cost? */

2025-07-28T12:44:29Z

How much does Spiffy Stores cost?

Admin: /* Still looking? */

2025-07-28T12:41:34Z

Still looking?

Admin: /* Still looking? */

2025-07-28T12:41:11Z

Still looking?

Admin: /* Orders and shipments */

2025-07-28T12:40:58Z

Orders and shipments

Admin: /* Accepting payments */

2025-07-28T12:39:42Z

Accepting payments

Admin: /* Designing your store */

2025-07-28T12:37:32Z

Designing your store

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 ====How does Spiffy Stores' pricing work?====
-We charge a flat monthly fee plus a transaction fee per order. These fees vary according to the plan that you are on. Higher plans have smaller transaction fees, so work out more economical for stores that sell larger ticket items.<br/><br/>
 More information about our plans can be found on our [http://www.spiffystores.com/ecommerce-software-pricing pricing page]

@@ Line 77: / Line 77: @@
 You can upgrade or downgrade your plan in your store's admin by clicking on the "Change my plan" button in the "Store account" section of your Toolbox.
 ====How do I update my account information?====
-Your store address, store name and contact details can be updated in the "General settings" section of your store's admin.<br/><br/>
 Your billing information can be updated in the "Store account" section of your Toolbox.

@@ Line 63: / Line 63: @@
 ====How can I pay?====
-Spiffy Stores only accepts payment by credit card. Your credit card is charged any fees owing on the monthly anniversary of your signup.<br/><br/>
 ====How do I get billed?====
 We send you an invoice by email on the monthly anniversary of your signup. You then have 7 days to dispute any charges on the invoice. Your credit card is then charged the invoice amount.

@@ Line 49: / Line 49: @@
 ====How much does Spiffy Stores cost?====
-Our plans start at $25 per month. More information about our plans can be found on our [https://www.spiffystores.com.au home page].<br/>
+Our plans start at $25 per month. More information about our plans can be found on our [https://www.spiffystores.com.au home page].
-There are no hidden fees, and we don't charge for extra bandwidth fees like some other providers.<br/><br/>
 ====How does Spiffy Stores' pricing work?====

← Older revision		Revision as of 12:41, 28 July 2025
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	== Still looking? ==		== Still looking? ==

−	*More answers can be found in our [[Main_Page \| knowledge base]]	+	More answers can be found in our [[Main_Page \| knowledge base]] or you can also [https://www.spiffystores.com.au/contact-spiffy-stores contact us] for further information
−	*Or you can also [https://www.spiffystores.com.au/contact-spiffy-stores contact us] for further information

@@ Line 176: / Line 176: @@
 Yes! You can print out packing slips to send to your customers with their order. This saves you time writing or printing out your own packing slips.<
-= Still looking? =
+== Still looking? ==
 *More answers can be found in our [[Main_Page | knowledge base]]
 *Or you can also [https://www.spiffystores.com.au/contact-spiffy-stores contact us] for further information

@@ Line 154: / Line 154: @@
 Yes! You can [[Checkout_&amp;_Payment#Manual_Payments | process credit card payments manually]] using your own EFTPOS facilities, or you can link your merchant account to one of our [https://www.spiffystores.com.au/supported-ecommerce-payment-gateways supported payment gateways] to process credit card payments automatically.
-= Orders and shipments =
+== Orders and shipments ==
-;What do I do when I get an order?
+==== What do I do when I get an order? ====
-:After you get a new order notification by email, you log in to your store Toolbox and check out the details of the order. If you need to get more information from your customer, you can send them an email right from the order view page.<br/><br/>
-:You then just pack up the order ready to be posted, send it to the shipping address provided, and then mark the order as shipped in your store Toolbox.<br/><br/>
+After you get a new order notification by email, you log in to your store Toolbox and check out the details of the order. If you need to get more information from your customer, you can send them an email right from the order view page.
-;Can I sell my products overseas?
-:You sure can! You can sell and ship your products anywhere in the world. You can also choose to sell your products to a selected range of countries.<br/><br/>
+You then just pack up the order ready to be posted, send it to the shipping address provided, and then mark the order as shipped in your store Toolbox.
-:Head on over to the "Regions &amp; taxes" section of your store preferences to choose which countries you want to set up your store to sell to. More information on regions and taxes can also be found in our [[Regions_&_Taxes | knowledge base ]].<br/><br/>
-;Can I use custom shipping rates?
+==== Can I sell my products overseas? ====
-:Yes! If you would prefer to use your own courier, you can set up custom shipping rates for any weight ranges that you specify. More information can be found in our [[Setting_up_custom_shipping_rates | knowledge base ]].<br/> <br/>
-;Can I print packing slips?
+You sure can! You can sell and ship your products anywhere in the world. You can also choose to sell your products to a selected range of countries.
-:Yes! You can print out packing slips to send to your customers with their order. This saves you time writing or printing out your own packing slips.<br/><br/>
 = Still looking? =

@@ Line 118: / Line 118: @@
 It sounds a little scary we know, but if you decide to build your own theme, there's truckloads of information on how to use Liquid tags over in our [[Liquid_Basics|knowledge base]].
-= Accepting payments =
+== Accepting payments ==
-;How can I accept payment from my customers?
+==== How can I accept payment from my customers? ====
-:There are several ways to collect payments from customers when they order from your e-commerce store.<br/><br/>
-:Spiffy Stores is fully integrated with PayPal and a large number of other payment gateways and credit card payment systems. You can also [[Checkout_&_Payment#Manual_Payments|accept all major credit cards directly]] from your online store, as long as you have your own merchant account.<br/><br/>
+There are several ways to collect payments from customers when they order from your e-commerce store.
-:You can also accept manual payments by direct deposit, money order or cheque, or set up any other manual payment method that you would prefer to use.<br/><br/>
-;What is a merchant account?
+Spiffy Stores is fully integrated with PayPal and a large number of other payment gateways and credit card payment systems. You can also [[Checkout_&_Payment#Manual_Payments|accept all major credit cards directly]] from your online store, as long as you have your own merchant account.
-:A merchant account is an account that you hold directly with a bank. If you want to accept credit card payments through your Spiffy Store, you will need either a merchant account of your own or a third-party payment processor like PayPal (see below).<br/><br/>
-;What is a payment gateway?
+You can also accept manual payments by direct deposit, money order or cheque, or set up any other manual payment method that you would prefer to use.
-:A payment gateway allows you to connect your merchant account to your Spiffy Store to automatically process payments made in your store.<br/><br/>
-:If you're just starting out, you probably won't need to use a payment gateway until you have so many orders that processing payments manually bercomes a huge chore.<br/><br/>
+==== What is a merchant account? ====
-:Spiffy Stores supports many different payment gateways. A list of supported gateways can be found [https://www.spiffystores.com.au/supported-ecommerce-payment-gateways here].<br/><br/>
-;What is a "third-party payment processor"?
+A merchant account is an account that you hold directly with a bank. If you want to accept credit card payments through your Spiffy Store, you will need either a merchant account of your own or a third-party payment processor like PayPal (see below).
-:A third-party processor such as PayPal allows you to accept credit card payments without the expense of a merchant account of your own. Generally they have their own transaction fees and in some cases have a monthly fee.<br/><br/>
-:Third party processors are very simple to set up in your Spiffy Store. A list of supported third-party processors can be found [[Checkout_%26_Payment#Accept_External_Payment_service | here]].<br/><br/>
+==== What is a payment gateway? ====
-;Can I accept funds manually?
-:Yes! You can accept manual payments by direct deposit, money order, cheque, or [[Checkout_&amp;_Payment#Manual_Payments | process credit card payments manually]] using your own eftpos facilities.<br/><br/>
+A payment gateway allows you to connect your merchant account to your Spiffy Store to automatically process payments made in your store.
-;Can I use my existing merchant account with Spiffy Stores?
-:Yes! You can [[Checkout_&amp;_Payment#Manual_Payments | process credit card payments manually]] using your own EFTPOS facilities, or you can link your merchant account to one of our [https://www.spiffystores.com.au/supported-ecommerce-payment-gateways supported payment gateways] to process credit card payments automatically.<br/><br/>
+If you're just starting out, you probably won't need to use a payment gateway until you have so many orders that processing payments manually bercomes a huge chore.
 = Orders and shipments =

@@ Line 75: / Line 75: @@
 Your billing information can be updated in the "Store account" section of your Toolbox.
-= Designing your store =
+== Designing your store ==
-;Do I need to be a designer/programmer to change my store design?
+==== Do I need to be a designer/programmer to change my store design? ====
-:Not at all! Spiffy Stores come with a range of pre-designed themes that come in a range of different colours.<br/><br/>
+Not at all! Spiffy Stores come with a range of pre-designed themes that come in a range of different colours.
-:We also add new themes periodically so you can change the look of your shop whenever you get bored with it. Our new improved theme editor also allows you to add your own logo to all of our themes, as well as change your theme colour scheme.<br/><br/>
-:Each theme also has it's own site, which has instructions on how to add your logo etc. so if that's the type of thing you want to do, head on over to the theme demo site for the theme that you're currently using...<br/><br/>
+We also add new themes periodically so you can change the look of your shop whenever you get bored with it. Our new improved theme editor also allows you to add your own logo to all of our themes, as well as change your theme colour scheme.
-:*[https://simple-ecommerce-theme.spiffystores.com Simple]
-:*[https://adelaide-ecommerce-theme.spiffystores.com Adelaide]
+Each theme also has it's own site, which has instructions on how to add your logo etc. so if that's the type of thing you want to do, head on over to the theme demo site for the theme that you're currently using...
-:*[http://melbourne-ecommerce-theme.spiffystores.com Melbourne]
-:*[http://darwin-ecommerce-theme.spiffystores.com Darwin]
+*[https://simple-ecommerce-theme.spiffystores.com Simple]
-:*[https://vintagetheme.spiffystores.com Vintage]
+*[https://adelaide-ecommerce-theme.spiffystores.com Adelaide]
-:*[https://bendigo-theme.spiffystores.com Bendigo]
+*[http://melbourne-ecommerce-theme.spiffystores.com Melbourne]
-:*[https://fresh.spiffystores.com Fresh]
+*[http://darwin-ecommerce-theme.spiffystores.com Darwin]
-:*[https://showtime.spiffystores.com Showtime]
+*[https://vintagetheme.spiffystores.com Vintage]
-:*[https://dreamtheme.spiffystores.com Dream Theme]
+*[https://bendigo-theme.spiffystores.com Bendigo]
-:*[https://getminimal.spiffystores.com Minimal]
+*[https://fresh.spiffystores.com Fresh]
-:*[https://antiqua.spiffystores.com Antiqua]<br/><br/>
+*[https://showtime.spiffystores.com Showtime]
-:A working knowledge of HTML and CSS is pretty handy if you want to make major alterations however, so sometimes it's good to have a designer or programmer handy to make these changes for you.<br/><br/>
+*[https://dreamtheme.spiffystores.com Dream Theme]
-:If you would prefer to get us to modify your theme for you, we can do simple things like add your logo or change your colour scheme for as little as $70 AUD.<br/><br/>
+*[https://getminimal.spiffystores.com Minimal]
-;Does Spiffy Stores offer a design service?
+*[https://antiqua.spiffystores.com Antiqua]
-:Yes we do! Small modifications like adding your logo or changing your colour scheme can be done for as little as $70 AUD.<br/><br/>
-:Complete store designs usually range from $300 (for modifications to an existing theme design) to $3000 for a new theme (an average of $1500 - depending on the complexity). [https://www.spiffystores.com.au/contact-spiffy-stores Contact us] to find out more about our store design service.<br/><br/>
+A working knowledge of HTML and CSS is pretty handy if you want to make major alterations however, so sometimes it's good to have a designer or programmer handy to make these changes for you.
-;Can I integrate Spiffy Stores into my existing site?
-:Yes you can! There are several options to do so. First, if you would like to use Spiffy Stores only for your store-front, you can do so by creating a subdomain (e.g. www.store.yourdomain.com). Or, you can simply link pages from your current website over to your product pages in your Spiffy Store.<br/><br/>
+If you would prefer to get us to modify your theme for you, we can do simple things like add your logo or change your colour scheme for as little as $70 AUD.
-;What is Liquid?
-:Liquid is a template language used by many different hosted solutions that run on Ruby on Rails, the platform we've used to build Spiffy Stores.<br/><br/>
+==== Does Spiffy Stores offer a design service? ====
-:Liquid tags are inserted in the HTML of your store's templates to display dynamic data from your store's back-end.<br/><br/>
-:It sounds a little scary we know, but if you decide to build your own theme, there's truckloads of information on how to use Liquid tags over in our [[Liquid_Basics|knowledge base]].<br/><br/>
+We can do small modifications, like adding your logo or changing your colour scheme, for as little as $70 AUD.
 = Accepting payments =