Cancelling an Order - Revision history

Shawn at 00:25, 31 March 2021

2021-03-31T00:25:57Z

2019-08-23T01:16:00Z

2019-08-22T21:27:21Z

2018-09-19T05:11:29Z

2017-09-21T03:13:52Z

2017-09-21T03:12:26Z

2017-08-03T23:35:41Z

2017-08-03T23:32:06Z

2016-11-02T02:13:48Z

2016-11-02T02:13:03Z

← Older revision		Revision as of 00:25, 31 March 2021
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	Orders need to be cancelled for many different reasons. For example, the order could be fraudulent or the customer could have changed their mind... or you might not have the stock available.		Orders need to be cancelled for many different reasons. For example, the order could be fraudulent or the customer could have changed their mind... or you might not have the stock available.
−
−	If you have cancelled or refunded an order, '''we're more than happy to provide you with a credit for the transaction fee''' if it is more than $1.00 AUD. We can also mark the order as refunded for you.

	To request this, please email us at [mailto:support@spiffystores.com.au support@spiffystores.com.au] providing us with the following information;		To request this, please email us at [mailto:support@spiffystores.com.au support@spiffystores.com.au] providing us with the following information;

@@ Line 19: / Line 19: @@
 # Whether or not we should re-stock the store's inventory with the items from the order.
-After we have received this information, we will mark the order as refunded for you, and issue a credit to your store account.
+After we have received this information, we will mark the order as refunded for you, and issue a credit to your store account. There are no fees from us for refunding an order, but there may be fees from your payment provider.
 ''To avoid extra administration, you should use the TESTING gateway if you want to test the software.  Test orders do not attract transaction fees.  If you have placed test orders using another gateway, please follow the instructions above to receive a credit for any test orders placed.''

@@ Line 3: / Line 3: @@
 Once an order has been paid, you need to contact us to request that an order be cancelled.  Your request needs to come from one of the email addresses associated with your store.
-If you have cancelled or refunded an order, we're more than happy to provide you with a credit for the transaction fee if it is more than $1.00 AUD. We can also mark the order as refunded for you.
+Orders need to be cancelled for many different reasons.  For example, the order could be fraudulent or the customer could have changed their mind... or you might not have the stock available.
 To request this, please email us at [mailto:support@spiffystores.com.au support@spiffystores.com.au] providing us with the following information;
@@ Line 19: / Line 21: @@
 After we have received this information, we will mark the order as refunded for you, and issue a credit to your store account.
-To avoid extra administration, you should use the TESTING gateway if you want to test the software.  Test orders do not attract transaction fees.  If you have placed test orders using another gateway, please follow the instructions above to receive a credit for any test orders placed.
+''To avoid extra administration, you should use the TESTING gateway if you want to test the software.  Test orders do not attract transaction fees.  If you have placed test orders using another gateway, please follow the instructions above to receive a credit for any test orders placed.''

@@ Line 3: / Line 3: @@
 Once an order has been paid, you need to contact us to request that an order be cancelled.  Your request needs to come from one of the email addresses associated with your store.
-If you have cancelled or refunded an order, we're more than happy to provide you with a credit for the transaction fee.  We can also mark the order as refunded for you.
+If you have cancelled or refunded an order, we're more than happy to provide you with a credit for the transaction fee if it is more than $1.00 AUD. We can also mark the order as refunded for you.
 To request this, please email us at [mailto:support@spiffystores.com.au support@spiffystores.com.au] providing us with the following information;

@@ Line 17: / Line 17: @@
 # Whether or not we should re-stock the store's inventory with the items from the order.
-After we have received this information, we will issue a credit to your store account.  This credit will be applied to your next invoice.
+After we have received this information, we will mark the order as refunded for you, and issue a credit to your store account.
 To avoid extra administration, you should use the TESTING gateway if you want to test the software.  Test orders do not attract transaction fees.  If you have placed test orders using another gateway, please follow the instructions above to receive a credit for any test orders placed.

← Older revision		Revision as of 23:35, 3 August 2017
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	After we have received this information, we will issue a credit to your store account. This credit will be applied to your next invoice.		After we have received this information, we will issue a credit to your store account. This credit will be applied to your next invoice.

−	To avoid extra administration, you should use the TESTING gateway if you want to test the software. Test orders do not attract transaction fees. If you have placed test orders using another gateway, please follow the instructions ~~below~~ to receive a credit for any test orders placed.	+	To avoid extra administration, you should use the TESTING gateway if you want to test the software. Test orders do not attract transaction fees. If you have placed test orders using another gateway, please follow the instructions above to receive a credit for any test orders placed.

← Older revision		Revision as of 23:32, 3 August 2017
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	After we have received this information, we will issue a credit to your store account. This credit will be applied to your next invoice.		After we have received this information, we will issue a credit to your store account. This credit will be applied to your next invoice.
		+
		+	To avoid extra administration, you should use the TESTING gateway if you want to test the software. Test orders do not attract transaction fees. If you have placed test orders using another gateway, please follow the instructions below to receive a credit for any test orders placed.

@@ Line 9: / Line 9: @@
 # Your store name<br>
 # The order number<br>
-# The amount of the order<br>
+# If refunded, the amount of the refund<br>
 # The reason for the cancellation.  One of the following;
 ## Customer changed mind