Back in Stock Notifications - Revision history

Admin: /* Related Pages */

2026-05-07T05:02:27Z

Admin: /* When Notifications Are Sent */

2026-05-07T05:00:09Z

When Notifications Are Sent

Admin: /* Requirements */

2026-05-07T04:59:22Z

Requirements

Admin: /* Configuration */

2026-05-07T04:57:35Z

Configuration

Admin: /* Configuration */

2026-05-07T04:57:20Z

Configuration

Admin: /* Customer Tags and the Notification Schedule */

2026-05-07T04:53:42Z

Customer Tags and the Notification Schedule

Admin: /* Customizing the Notification Email */

2026-05-07T04:50:21Z

Customizing the Notification Email

Admin: /* Customizing the Notification Email */

2026-05-07T04:48:38Z

Customizing the Notification Email

Admin: /* Customizing the Notification Email */

2026-05-07T04:43:30Z

Customizing the Notification Email

Admin: /* How It Works */

2026-05-07T04:43:14Z

How It Works

@@ Line 130: / Line 130: @@
 = Related Pages =
-* [[Customers]]
+* [[Information_about_your_customers|Customers]]
 * [[Products#Inventory|Product Inventory]]

@@ Line 91: / Line 91: @@
 = When Notifications Are Sent =
-A back in stock notification is sent only when a variant's inventory transitions from sold out (zero or less) to in stock (more than zero).
+A back in stock notification is sent only when a variation's inventory transitions from sold out (zero or less) to in stock (more than zero).
 Examples:

@@ Line 85: / Line 85: @@
 For the Back in Stock notification system to function correctly:
-* The product variant must have [[Products#Inventory|inventory tracking]] enabled.
+* The product variation must have inventory tracking enabled.
-* A Back in Stock email template must be enabled in your [[Assets/Email Templates|Email Templates]] settings.
+* A Back in Stock email template must be enabled in your Email Templates settings.
 * Customer tags must be defined if you want to use the notification schedule.

@@ Line 79: / Line 79: @@
 # Click '''Save'''.
-The schedule section will only display if you have defined at least one customer tag on the [[Customers]] page.
+The schedule section will only display if you have defined at least one customer tag on the Customers page.
 = Requirements =

@@ Line 71: / Line 71: @@
 To configure the Back in Stock notification schedule:
-# Go to '''Admin > Assets > Email & Notification Templates'''.
+# Go to '''Design & Assets > Email Templates'''.
 # Scroll to the '''Back In Stock Schedule''' section.
-# Add tiers using the customer tags you have created.
+# Select a tag from the dropdown and add the number of hours to delay.
-# Reorder tiers by dragging rows to set the notification priority.
+# Add a new tier by clicking "Add a new tier".
-# Set the delay (in hours) for each tier after the first.
+# Delete any tier by clicking on the "Trash" icon at the end of the row.
 # Click '''Save'''.

@@ Line 42: / Line 42: @@
 = Customer Tags and the Notification Schedule =
-Customer tags allow you to prioritise and delay notifications so that certain groups of customers are notified before others.
+Customer tags allow you to prioritize and delay notifications so that certain groups of customers are notified before others.
-The notification schedule uses your existing customer tags to determine the order in which customers are notified. To use this feature, you must first [[Customers|create customer tags]] on the Customers page.
+The notification schedule uses your existing customer tags to determine the order in which customers are notified. To use this feature, you must first create customer tags on the Customers page.
 The schedule consists of a series of tiers. Each tier has:
@@ Line 58: / Line 58: @@
 ! Tier !! Tag !! Delay !! Behaviour
 |-
-| 1 || VIP || 0 hours || Sent immediately when stock returns
+| 1 || VIP || 24 hours || Sent immediately when stock returns
 |-
-| 2 || Members || 24 hours || Sent 24 hours after the first tier
+| 2 || Members || 48 hours || Sent 24 hours after the first tier (VIP)
 |-
-| 3 || Other customers || 48 hours || Sent 48 hours after the first tier
+| 3 || Other customers || 0 hours || Sent 48 hours after the second tier (Members)
 |}

@@ Line 31: / Line 31: @@
 The email template has access to the following variables:
-* <code>{{ customer }}</code> – the customer who requested the notification
+* <pre>{{ customer }}</pre> – the customer who requested the notification
-* <code>{{ product }}</code> – the product that is back in stock
+* <pre>{{ product }}</pre> – the product that is back in stock
-* <code>{{ variant }}</code> – the specific variant that is back in stock
+* <pre>{{ variant }}</pre> – the specific variant that is back in stock
-* <code>{{ shop }}</code> – your store details
+* <pre>{{ shop }}</pre> – your store details
-* <code>{{ limited_stock }}</code> – a boolean indicating whether stock is low relative to the number of waiting customers
+* <pre>{{ limited_stock }}</pre> – a boolean indicating whether stock is low relative to the number of waiting customers
-* <code>{{ product_url }}</code> – a direct link to the product page
+* <pre>{{ product_url }}</pre> – a direct link to the product page
 You can also configure the email logo, accent colour, and background colour from the '''Email & Notification Templates''' page under the email settings section.

@@ Line 22: / Line 22: @@
 To edit the email:
-# Go to '''Admin > Assets > Email & Notification Templates'''.
+# Go to '''Design & Assets > Email Templates'''.
 # Find the '''Back In Stock''' email template.
 # Click the template to open the editor.
-# Customise the subject line and the HTML content using Liquid markup.
+# Customise the subject line and the HTML content using Liquid markup. Make sure you click "Reload Template Defaults" first to get load a copy of the latest template.
 The email template has access to the following variables:

@@ Line 18: / Line 18: @@
 = Customizing the Notification Email =
-The back in stock notification email is fully customisable using the store's email template system.
+The back in stock notification email is fully customizable using the store's email template system.
 To edit the email:

← Older revision		Revision as of 04:43, 7 May 2026
Line 15:		Line 15:

	Notifications are variation-specific. If a product has multiple options (such as size or colour), the notification is tied to the exact variation the customer selected, not the product as a whole.		Notifications are variation-specific. If a product has multiple options (such as size or colour), the notification is tied to the exact variation the customer selected, not the product as a whole.
		+
		+	= Customizing the Notification Email =
		+
		+	The back in stock notification email is fully customisable using the store's email template system.
		+
		+	To edit the email:
		+
		+	# Go to '''Admin > Assets > Email & Notification Templates'''.
		+	# Find the '''Back In Stock''' email template.
		+	# Click the template to open the editor.
		+	# Customise the subject line and the HTML content using Liquid markup.
		+
		+	The email template has access to the following variables:
		+
		+	* <code>{{ customer }}</code> – the customer who requested the notification
		+	* <code>{{ product }}</code> – the product that is back in stock
		+	* <code>{{ variant }}</code> – the specific variant that is back in stock
		+	* <code>{{ shop }}</code> – your store details
		+	* <code>{{ limited_stock }}</code> – a boolean indicating whether stock is low relative to the number of waiting customers
		+	* <code>{{ product_url }}</code> – a direct link to the product page
		+
		+	You can also configure the email logo, accent colour, and background colour from the '''Email & Notification Templates''' page under the email settings section.

	= Customer Tags and the Notification Schedule =		= Customer Tags and the Notification Schedule =