Accepting payments using Afterpay - Revision history

Shawn: /* Orders marked as Payment Pending or Error? */

2021-10-25T01:02:09Z

Orders marked as Payment Pending or Error?

2021-09-05T22:07:13Z

2021-06-02T00:47:45Z

Afterpay Minimum and Maximum Order Limits

2021-06-02T00:47:03Z

2021-06-02T00:44:45Z

Displaying Afterpay information/widgets in your store

2021-06-02T00:43:50Z

Applying for Afterpay

2021-06-02T00:43:36Z

Applying for Afterpay

2020-09-11T00:55:57Z

2020-09-10T02:28:22Z

Afterpay Cross Border Trade

2020-09-10T02:23:54Z

Afterpay Cross Border Trade

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 ==Orders marked as ''Payment Pending'' or ''Error''?==
-Afterpay can sometimes take a little while to verify a payment and decide to offer your customer credit, which is why the order is marked as '''''Payment Pending'''''.
+Afterpay can sometimes take a little while to verify a payment and decide to offer your customer credit, which is why the order is marked as '''''Payment Pending'''''.  If you go into the paytment details, you may see a status of '''''Status received from gateway-failed order has not been approved'''''.
 An order that uses Afterpay that is marked as '''''Error''''' means that Afterpay has rejected the payment.  The customer is well aware that this has happened, as they are notified by Afterpay.  In this instance, we recommend you follow-up with your customer by sending them an email asking if they would like to continue with the order. You would generally do this about 24 hours after the order has been placed.

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 For more information about Afterpay, Visit the [https://www.afterpay.com/en-AU/for-retailers?utm_source=Spiffy+Stores Afterpay Website].
 ==Benefits For Afterpay Merchants<br>==
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 ==Applying for Afterpay==
-When applying for Afterpay, you may get someone at AfterPay who is not aware that Spiffy Stores is a supported solution. Should this happen, please forward their email to support@spiffystores.com.au, and we'll communicate with their staff directly to get you set up painlessly.<br><br>
+When applying for Afterpay, you may get someone at AfterPay who is not aware that Spiffy Stores is a supported solution. Should this happen, please direct them to this page -> https://developers.afterpay.com/afterpay-online/docs/spiffy-stores
 <br><br>
 ==Enabling Afterpay payments in your store.==

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 ==Afterpay Minimum and Maximum Order Limits==
-If you contact Afterpay, you can adjust the minimum and maximum spend for your Afterpay account.  If the order amount is under the minimum they set, it doesn't show as an option in the checkout, and if it's over the maximum it doesn't show as an option in the checkout.
+If you contact Afterpay, you can adjust the minimum and maximum spend for your Afterpay account.  If the order amount is under the minimum they set, Afterpay doesn't show as an option in the checkout, and if it's over the maximum Afterpay doesn't show as an option in the checkout.
 <br><br>

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 ==Refunding an order==
 When you're viewing an order in your store's admin, you'll find there's an option to refund the order under the "Edit order status" options.  This marks the order as refunded, but it doesn't send the refund through to Afterpay.  You will need to log in to your [https://portal.afterpay.com/au/login-email Afterpay Merchant Portal] to process the refund.
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 ==Displaying Afterpay information/widgets in your store==
-We assist you to get Afterpay set up in your store.  Our newer themes already include Afterpay support, but if your theme isn't showing Afterpay assets when you activate Afterpay in your store, please contact us, and we'll add them in for you free of charge.
+Our newer themes already include Afterpay support, but if your theme isn't showing Afterpay assets when you activate Afterpay in your store, please contact us, and we'll add them in for you free of charge.
 <br><br>

← Older revision		Revision as of 00:43, 2 June 2021
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	When applying for Afterpay, you may get someone at AfterPay who is not aware that Spiffy Stores is a supported solution. Should this happen, please forward their email to support@spiffystores.com.au, and we'll communicate with their staff directly to get you set up painlessly.<br><br>		When applying for Afterpay, you may get someone at AfterPay who is not aware that Spiffy Stores is a supported solution. Should this happen, please forward their email to support@spiffystores.com.au, and we'll communicate with their staff directly to get you set up painlessly.<br><br>

−	~~<br>~~
−
−	~~===Afterpay Testing===~~
	Should your store require testing by Afterpay, please let us know. We will check your store and let you know if it meets Afterpay's requirements'		Should your store require testing by Afterpay, please let us know. We will check your store and let you know if it meets Afterpay's requirements'

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 ==Applying for Afterpay==
-When applying for Afterpay, they may send you out a questionnaire asking for information about your store.  The details required for this questionnaire are below for your convenience.<br><br>
+When applying for Afterpay, you may get someone at AfterPay who is not aware that Spiffy Stores is a supported solution. Should this happen, please forward their email to support@spiffystores.com.au, and we'll communicate with their staff directly to get you set up painlessly.<br><br>
 <br>
 ===Afterpay Testing===
-Should your store require testing by Afterpay, please let us know.  We will ensure your store is set up for testing and communicate with Afterpay on your behalf. You will be included on any communications with Afterpay. When we have set up your store for testing, you shouldn't make any changes to your theme, Afterpay payment method, Afterpay checkout rules, Afterpay coupon codes, or the Afterpay customer accounts we set up for Afterpay testing purposes until Afterpay have completed their testing.  You're free to add more products, collections, pages etc.
+Should your store require testing by Afterpay, please let us know.  We will check your store and let you know if it meets Afterpay's requirements'
 <br>

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 ==Afterpay Cross Border Trade==
-<gallery heights="300px" widths="300px" class="right">
+Afterpay have released a cross-border trade option.  To enable cross border trade, you first need to contact Afterpay.  They will let you know when cross border trade has been enabled in your Afterpay account.
 Once it is enabled, you can enable the countries Afterpay have approved in the "Cross Border Trade" section when editing or enabling the gateway.
 You should only enable the countries Afterpay have set up for you.  If you add countries there that Afterpay have not enabled, the transaction will fail.