Abandoned Orders - Revision history

Shawn at 05:03, 3 May 2021

2021-05-03T05:03:37Z

Shawn at 05:03, 3 May 2021

2021-05-03T05:03:14Z

Shawn at 05:02, 3 May 2021

2021-05-03T05:02:43Z

Shawn at 05:02, 3 May 2021

2021-05-03T05:02:30Z

Shawn at 04:39, 3 May 2021

2021-05-03T04:39:17Z

Shawn at 03:10, 3 May 2021

2021-05-03T03:10:31Z

Shawn at 21:48, 5 February 2020

2020-02-05T21:48:42Z

Shawn at 01:39, 24 August 2017

2017-08-24T01:39:38Z

Shawn at 23:10, 21 August 2017

2017-08-21T23:10:52Z

Shawn at 23:09, 21 August 2017

2017-08-21T23:09:49Z

@@ Line 7: / Line 7: @@
 If there isn't a payment showing up in your account, unfortunately, there is nothing we can do about these orders other than to recommend a course of action on your part.
-We recommend you follow-up with your customer by sending them an email, or call them asking if they would like to continue with the order. You would generally do this about 24 hours after the order has been placed.
+[[File:Order-retry.png|600px|right]]We recommend you follow-up with your customer by sending them an email, or call them asking if they would like to continue with the order. You would generally do this about 24 hours after the order has been placed.
 If they do want to continue with the order, log in to your store admin, and view the order details.  You will find that there should be an option to '''''send order retry link''''', which will send them a link so they can complete their payment.  When you receive payment, the order should then be automatically marked as paid on the "View order" screen in your Spiffy Store.  If it's not, and you have definitely received payment, you should be able to mark it as paid.
-[[File:Order-retry.png|600px|right]]
 If they are unable to make a payment through PayPal using the "Send order retry" function, you can also send them a request through PayPal by logging in to your PayPal account, and then mark the order as paid manually.

@@ Line 11: / Line 11: @@
 If they do want to continue with the order, log in to your store admin, and view the order details.  You will find that there should be an option to '''''send order retry link''''', which will send them a link so they can complete their payment.  When you receive payment, the order should then be automatically marked as paid on the "View order" screen in your Spiffy Store.  If it's not, and you have definitely received payment, you should be able to mark it as paid.
-[[File:Order-retry.png|600px]]
+[[File:Order-retry.png|600px|right]]
 If they are unable to make a payment through PayPal using the "Send order retry" function, you can also send them a request through PayPal by logging in to your PayPal account, and then mark the order as paid manually.

@@ Line 11: / Line 11: @@
 If they do want to continue with the order, log in to your store admin, and view the order details.  You will find that there should be an option to '''''send order retry link''''', which will send them a link so they can complete their payment.  When you receive payment, the order should then be automatically marked as paid on the "View order" screen in your Spiffy Store.  If it's not, and you have definitely received payment, you should be able to mark it as paid.
-[[File:Order-retry.png|500px]]
+[[File:Order-retry.png|600px]]
 If they are unable to make a payment through PayPal using the "Send order retry" function, you can also send them a request through PayPal by logging in to your PayPal account, and then mark the order as paid manually.

@@ Line 11: / Line 11: @@
 If they do want to continue with the order, log in to your store admin, and view the order details.  You will find that there should be an option to '''''send order retry link''''', which will send them a link so they can complete their payment.  When you receive payment, the order should then be automatically marked as paid on the "View order" screen in your Spiffy Store.  If it's not, and you have definitely received payment, you should be able to mark it as paid.
-[[File:Order-retry.png]]
+[[File:Order-retry.png|500px]]
 If they are unable to make a payment through PayPal using the "Send order retry" function, you can also send them a request through PayPal by logging in to your PayPal account, and then mark the order as paid manually.

← Older revision		Revision as of 04:39, 3 May 2021
Line 10:		Line 10:

	If they do want to continue with the order, log in to your store admin, and view the order details. You will find that there should be an option to '''''send order retry link''''', which will send them a link so they can complete their payment. When you receive payment, the order should then be automatically marked as paid on the "View order" screen in your Spiffy Store. If it's not, and you have definitely received payment, you should be able to mark it as paid.		If they do want to continue with the order, log in to your store admin, and view the order details. You will find that there should be an option to '''''send order retry link''''', which will send them a link so they can complete their payment. When you receive payment, the order should then be automatically marked as paid on the "View order" screen in your Spiffy Store. If it's not, and you have definitely received payment, you should be able to mark it as paid.
		+
		+	[[File:Order-retry.png]]

	If they are unable to make a payment through PayPal using the "Send order retry" function, you can also send them a request through PayPal by logging in to your PayPal account, and then mark the order as paid manually.		If they are unable to make a payment through PayPal using the "Send order retry" function, you can also send them a request through PayPal by logging in to your PayPal account, and then mark the order as paid manually.

@@ Line 9: / Line 9: @@
 We recommend you follow-up with your customer by sending them an email, or call them asking if they would like to continue with the order. You would generally do this about 24 hours after the order has been placed.
-If they do want to continue with the order, log in to your store admin, and view the order details.  You will find that there should be an option to '''''send order retry link''''', which will send them a link so they can complete their payment.  When you receive payment, the order should then be automatically marked as paid on the "View order" screen in your Spiffy Store.  If it's not and you have definitely received payment, you should be able to mark it as paid.
+If they do want to continue with the order, log in to your store admin, and view the order details.  You will find that there should be an option to '''''send order retry link''''', which will send them a link so they can complete their payment.  When you receive payment, the order should then be automatically marked as paid on the "View order" screen in your Spiffy Store.  If it's not, and you have definitely received payment, you should be able to mark it as paid.
 '''NOTE:  The "Mark as paid" button appears on the "View order" page 24 hours after the order has been placed.'''

@@ Line 1: / Line 1: @@
-There are a number of issues that store owners have experienced when using PayPal Website Payments Standard to accept payments in their store. The most common of these is abandoned orders.
+There are a number of issues that store owners have experienced when using PayPal or other external gateways such as Afterpay to accept payments in their store. The most common of these is abandoned orders.
-Orders are sometimes abandoned when a customer gets confused by Paypal's payment screens and doesn't complete the order. This can also occur when there are issues with PayPal's notification systems, or website. You can identify these orders by their status of "Payment Pending" when the payment method selected is "PayPal Website Payments Standard".
+Orders are sometimes abandoned when a customer gets confused, as they are redirected to payment screens outside of your store... and doesn't complete the order. This can also occur when there are issues with the provider's notification systems, or website. You can identify these orders by their status of "Payment Pending".
-To ensure that there hasn't been a glitch somewhere along the line, you should also log in to your PayPal account and check to see if there is a payment there.
+To ensure that there hasn't been a glitch somewhere along the line, you should also log in to your account with the external gateways and check to see if there is a payment there.
-If there isn't a payment showing up in your PayPal account, unfortunately, there is nothing we can do about these orders other than to recommend a course of action on your part.
+If there isn't a payment showing up in your account, unfortunately, there is nothing we can do about these orders other than to recommend a course of action on your part.
-We recommend you follow-up with your customer by sending them an email asking if they would like to continue with the order. You would generally do this about 24 hours after the order has been placed.
+We recommend you follow-up with your customer by sending them an email, or call them asking if they would like to continue with the order. You would generally do this about 24 hours after the order has been placed.
 If they do want to continue with the order, log in to your store admin, and view the order details.  You will find that there should be an option to '''''send order retry link''''', which will send them a link so they can complete their payment.  When you receive payment, the order should then be automatically marked as paid on the "View order" screen in your Spiffy Store.  If it's not and you have definitely received payment, you should be able to mark it as paid.