More accounting love with our new MYOB app

If you’ve been using MYOB for your accounts, we have a special treat in store for you.  Starting today, you can sync your orders directly into MYOB from your store automatically!  Yes!… no data input 🙂

We’re pleased to announce that our new MYOB AccountRight Live integration is now available to all stores at no extra cost.

Keep your data accurate and make tasks like bank reconciliation a breeze. This eases the pain of doing your accounts… our least favourite part of running a business.  As there’s no need for manual data entry, you save loads of time, as one of the major jobs you need to do is already done for you!

MYOB is an established leader in Australia for accounting software, and offer over 50 different business solutions to suit businesses of all shapes and sizes.

MYOB specializes in accounting software but offers a range of business management solutions.  MYOB can help simplify your business by doing the following:

  • Accounting
  • Payroll
  • Retail point of sale
  • CRM
  • Job management
  • Professional tax solutions
  • and more

Getting started is easy

Our MYOB AccountRight app allows you to export your orders automatically to MYOB, and create new invoices or sales without any intervention. You can opt to export your orders automatically each night, or as soon as you’ve received them.

You’ll be surprised how easy it is to get started with the MYOB AccountRight app – with a quick setup process, you’ll be up and running in minutes… and saving yourself hours in future.  Our MYOB knowledge base article walks you through the process.

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Automate your accounting with our new Saasu app

We’ve been hard at work on developing new apps, and we’re pleased to announce that the first app available is our new Saasu app!

Saasu is an easy-to-use, comprehensive online accounting system that gives you real-time access to all of your business’ critical information. With Saasu you can enjoy the freedom of viewing your business data on-the-go, and working where and when it suits you.

With Saasu – an Australian-owned company, you get a complete solution for much better value than other major suppliers. Here are just some of the ways Saasu can help unlock your business’ potential:

• Invoicing, Purchasing, Inventory, Payroll
• Reports, Automated Billing & Expenses, Multi-currency, Bank Account Management
• Time Tracking, Light CRM, Point of Sale, eBay Connector
• Flexible, secure and convenient online access to your data
• Expert support and more.

Getting started is easy

Our Saasu app allows you to export your orders automatically to Saasu, and create new invoices without any intervention.  This takes the pain out of doing your accounts, as one of the major jobs you need to do is already done for you!

You’ll be surprised how easy it is to get started with the Saasu app – with a few clicks, you’ll be up and running in as just a few minutes.  Our Saasu knowledge base article walks you through the process.

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Bitcoin payments now available.

bitcoin-e1466596991401We’re pleased to announce that starting today, all of our merchants can start accepting Bitcoin payments in their online store.

Our new Bitcoin integration is available through BitPay and CoinBase, and can be used alongside other payment services, like Afterpay and PayPal

We’ve had a lot of demand from our merchants to incorporate support for Bitcoin and we’re happy that we can make this integration available during this year’s holiday shopping season. 
 

Why accept Bitcoin payments with Spiffy Stores?

The main features are:

  • Ease of accepting international payments. Small online retailers and independent consultants often don’t sell their wares and services internationally because of expensive cross-border transaction fees. Bitcoin relieves the steep cost of going global, making cross-border payments easier, faster and cheaper.
     
  • Lower transaction fees. Per transaction fees for accepting Bitcoin are generally significantly lower than those charged for credit and debit card purchases. This is the biggest reason smaller merchants are latching onto Bitcoin payments.
     
  • Fraud prevention. Because people can pay businesses in Bitcoin without divulging personally identifiable information (names, billing addresses, etc.), they enjoy a level of identity-theft protection that credit cards simply can’t offer.
     
  • The ability to get paid quickly. Having cash on hand is often critical to survival for small businesses. Accepting Bitcoin payments can put cash within your reach faster than it does when you accept credit card payments.
     
  • No chargebacks. Bitcoin purchases are final, so there are no chargebacks and no returns, like those rife in credit card dealings, yet another way transacting in the virtual currency saves merchants money.
     

Wait… So what is Bitcoin?

Many people can find the concept of Bitcoin somewhat confusing. Quite simply, Bitcoin is an online financial network that people use to send payments from one person to another and it’s also a digital currency (also called Bitcoin!).

The bitcoin network functions without a central authority. The managing of transactions and the issuing of Bitcoins is carried out collectively by the network.

Here is an excellent article about all things Bitcoin, and here’s a video that sums up what bitcoin is very nicely…

Still have questions? Learn more about Bitcoin.

Ready to get started? Accept Bitcoin with Spiffy Stores now.
 
 
 
 

Afterpay Now Available

afterpay-promoWe’re delighted to announce that all Australian retailers using Spiffy Stores can now offer lay-by type payments in their store using Afterpay… the latest craze in buy now – pay later services.

Afterpay offers simple, flexible instalment plans for online shoppers. Customers can choose how and when they pay for an order. After bursting onto the payments scene in 2015, they were listed this year on the ASX… achieving much in a short time. According to our latest available information, Afterpay now serves over 1500 merchants and over 250,000 consumers.

For consumers, Afterpay offers simple, flexible instalment plans for a period of 6 to 8 weeks. The purchase cost is split to 4 equal instalments paid every 2 weeks (for new customers the first instalment is due at the time of purchase, for existing – after 2 weeks). Late fees are applied to the consumers who don’t pay on schedule.

For merchants, Afterpay assumes the consumer credit and fraud risk. Funds are transferred to a merchant’s bank account within 48 hours.

Now that Afterpay is available, retailers using Spiffy Stores can now provide shoppers the ability to pay for items in fortnightly payments just by enabling Afterpay in their store’s preferences.

Afterpay joins a suite of over 60 payments options already available on the Spiffy Stores commerce platform including PayPal, as well as instant credit card payment gateways such as BPoint, eWay, Fat Zebra, Merchant Warrior, Payment Express, Pin Payments, SecurePay, and Stripe to name a handful. These services are all ready and available for use in all Spiffy Stores, allowing merchants to set them up effortlessly.

If you already have an Afterpay merchant account, it’s easy to set up your store to accept Afterpay payments. Just head over to our knowledge base for step-by-step instructions on setting up Afterpay in your store. For more information about Afterpay, visit their web site at https://www.afterpay.com.au

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All Spiffy Stores now use SSL encryption everywhere.

spiffy-stores-https-sslToday we’re moving forward with our plans for a more secure, safer Internet for everyone. We’ve decided that it’s time for an upgrade to the security on all Spiffy Stores, so we’re issuing free SSL certificates for every Spiffy Store.

In case you missed that… every page, every image, all content… everything on all ecommerce stores powered by Spiffy Stores can now be accessed using SSL encryption for free!

In the past we’ve used SSL encryption to protect a customer’s personal information in the checkout, and other traffic used unsecured HTTP transfer. This is the way most ecommerce websites work. We’ve decided however that we need to give our store owners a boost to help build customer trust as well as a small boost to their Google ranking.

Why does HTTPS help build trust?

When a potential customer visits your store, they look for visual cues that it’s safe to buy from you. Probably the most powerful indicator that your store is safe is the padlock icon that appears when your ecommerce store is fully encrypted. We’ve also been told they look for it whether they’re in your store’s checkout or not.

How does HTTPS help your Google ranking?

In August 2014, Google made the announcement regarding making HTTPS a ranking signal. So there’s a little boost for being completely HTTPS. Not only are you boosting your rankings with a secured site, but also you’re doing a favour for your customers by providing them a secure environment to view your products and make a purchase.

How can I encrypt my Spiffy Store?

We’ve already done it for you, and made it completely free! It’s super easy to fully encrypt your Spiffy Store, improve your store’s security, increase customer trust, and boost your SEO.

Before enabling SSL, you should also check out our knowledge base article on things you’ll need to take into account when enabling SSL.

All you need to do is log into your store, head over to the DNS & Domains section of your Preferences, and tick the Store-Front SSL Enabled option. If you have any issues, just let us know.

 

Melbourne Ecommerce Theme

We’re delighted to announce the release of a new theme for Spiffy Stores. We love it, and we’re sure you will too!

Melbourne, our most feature-rich theme yet, is a fully responsive theme, that will automatically adapt to the screen size it’s viewed on, whether that’s a smart phone, a tablet or a laptop. In fact, it will always look its best on any screen width from 320 pixels to over 2500.

And we’ve included loads of customisable features such as…

  • 4 levels of drop-down menus so you can make really specific product categories
  • Full width home page slideshow, with 3 different transitions, captions and links, so you can tailor each one to a different message
  • Customisable product pages with custom product fields, dynamic image zoom and related product up-sells
  • Integration with Yotpo to provide product reviews
  • Featured collections on your home page with full support for collection images
  • Featured collection pages with support for collection images, so you can show off your different product categories on one page.
  • Featured links on your home page allowing you to link deep into featured collections and products
  • Social media integration to grow your audience on your Facebook, Google +, Twitter, Pinterest, Instagram, Flickr, YouTube and LinkedIn pages
  • Customisable Instagram Feed to show off a gallery of your product images
  • Image gallery support to show off your products and great photography
  • Customisable Parallax banners on your home page, collection pages and product pages
  • Newsletter integration with MailChimp, Campaign Monitor or Mad Mimi so you can sign up visitors to your email list through a simple form
  • Newsletter subscribe popup.  A proven method to increase your subscribers
  • Built-in customer wishlist page
  • Built-in icons for payment methods like PayPal, Visa, MasterCard, AMEX, and Bank Deposit
  • Matching checkout styles with your logo and colours
  • Currency conversion allowing overseas customers to view product prices in their native currency

Why not take a look around the Melbourne theme demo store. While you’re there, try resizing your window. You’ll see the seamless and dynamic resize in action!

If you want to apply the Melbourne theme to your store, just navigate to the Design & Assets > Theme gallery section of your Toolbox and update your templates with one click. Don’t forget to save your current theme by downloading it first so you can restore it later if you’d prefer to use it instead.

Instructions on how to make changes to the Melbourne theme to get it to suit you perfectly, can be found in the Melbourne theme guide in our Knowledge Base.

Seattle Ecommerce Theme. Now mobile friendly.

seattle-ecommerce-theme-responsiveJust a quick post to let everyone know that the Seattle theme has now been updated in your Theme Gallery. The update includes quite a few new features, as well as the addition of mobile compatibility and new customer templates.

The new version of the theme is now available in the Theme Gallery section of your store. You’ll need to download a backup of your current theme before applying the new theme to your store.

Once you have updated your theme, it’s likely that you’ll need to update your settings in your theme editor. We have a guide below on what has changed in the theme so you can be better prepared for the update. If the version of your theme is quite old, you might find that there are also some nice surprises!

Continue reading

Updates to email notifications

gmailThis is just a quick update regarding the email notifications that are sent out from your store.

Until now, all notifications sent out from your store were sent from our “noreply@spiffyserver.com” address.

We have now updated the notifications so they are sent from the Store Email Address that you set in the Preferences -> General Settings section of your store’s Toolbox.

Unfortunately, this can’t be the case for emails sent from domains that don’t belong to your store (for example gmail or hotmail).  If you’re using another email provider and want to use that address, you’ll need to set up an email forward from an email address that belongs to your store to your other email account.

You can the update your Store Email Address to the one on your domain, and all future emails will come from an email address that belongs to your store, and is less confusing for your customers.

Affected email notifications include the following…

  • Order confirmation emails sent to your customers
  • Shipping confirmation emails sent to your customers
  • Shipping update emails sent to your customers
  • Auto-responses sent from the contact us page of your store

Other emails sent out, such as order confirmation emails will still be sent from our “noreply@spiffyserver.com” address.

 

 

Customer accounts now available

customer-accounts-now-availableNew feature! And it’s free!

We have been working on major improvements, and we’re delighted to announce that we now have full customer login and management available in all stores. This update includes the following features…

  • Make customer accounts optional or required.
  • Apply credits to your customer’s accounts, so they can purchase using their store credit.
  • Enable wholesale prices for specific customers.
  • Customisable search filtering of your customers for easy management.
  • Group your customers using tags for easier management.
  • Create shopping cart-based discounts using customer tags to give your special customers a discount… without having to remember a coupon code.
  • Customers can log in using their email address & password, or skip the hassle of remembering a password and log in the easy way with social login using Facebook or Google.
  • Full mobile compatibility in responsive themes.
  • Customer login allows the customer to view the order history and fulfilment status of their orders, update address details and any account credit.

Whilst the new features are awesome, this update does require that you update your theme to support the new customer functionality.

We have added several new templates to our themes to provide the new customer functionality. The first themes to receive the updates are the Vintage, Minimal, Georgia, Antiqua and Fresh themes. New versions of these themes are now available in the Theme Gallery section of your store. You’ll need to download a backup of your current theme before applying the new theme to your store.

Once you have updated your theme, it’s likely that you’ll need to update your settings in your theme editor. We have a guide below on what has changed in each theme so you can be better prepared for the update. If the version of your theme is quite old, you might find that there are also some nice surprises!

Continue reading

Australia Post outage this weekend

australia_post_outageAs part of a planned outage to upgrade their services, the Australia Post website (auspost.com.au) will be unavailable for approximately 26 hours from 10pm AEDT on Friday 17 October until midnight AEDT on Saturday 18 October 2014.

This outage affects many Australia Post tools including the Australia Post Postage Calculator built into Spiffy Stores.

To minimise disruption, please plan ahead accordingly. Then check the Australia Post website for updates as the timeframe for the outage may change.

Please do not contact the Australia Post help desk during the outage as they’ll restore the service as quickly as possible. Similarly, there is nothing Spiffy Stores Support can do to remedy the situation other than to provide the instructions that we have provided below…

How to plan for this outage

You will need to make sure that you have backup shipping rates during the outage. Australia Post calculations will not be available during the outage, so your customers may not be able to order at all.

  1. Firstly, you will need to check whether you are affected. Go to the “Preferences -> Shipping & handling” section of your store’s Toolbox.  If you are using Australia Post, it will display there (see image below).
    australia_post_outage_2
    If you’re not using the Australia Post Shipping Carrier, then you don’t need to worry about the outage.

  2. If you are only using the Australia Post Shipping Agent then you will need to make sure you have set a “Default fee” for the shipping rate.  To do this, you click on the shipping rate and edit it.  Under “Default action”, choose “Use the default fee” and enter your default fee.  See example below.australia_post_outage_3
  3. Once you have done this, save your changes.  You will also need to make sure that you do this for any other countries that use the Australia Post shipping carrier.


ADDED @ 2:30pm…

We’ve had a few questions about what price you should set for the default fee.  As there’s no substitute for the actual shipping rate, the only think I can suggest is that you have a look at some of your orders and calculate the average shipping cost.

For example;

# of orders Shipping cost Total shipping cost
22 $8.25 $181.50
35 $13.40 $469.00
9 $16.70 $150.30
Total = 66 orders   Total = $800.80

Average shipping cost = $800.80 ÷ 66
which comes to $12.13

You may think that averaging out your shipping is a bad approach, but if the alternative is that you miss out on some orders during the outage, it seems to be the lesser of two evils. Australia Post calculations will not be available during the outage, so your customers may not be able to order at all.

 

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